Hsquare Living - Privacy Policy
Last Updated: March 2026This Privacy Policy explains how Hsquare Living ("we," "our," or "us") collects, uses, and protects your information when you use the Hsquare Living app ("App").
The Hsquare Living app is designed for registered residents and staff of Hsquare Living properties to access property services, food ordering, safety features, and other resident-related services.
By using the App, you agree to the practices described in this Privacy Policy.
Personal information collected during admission by authorized Hsquare staff:
This information is used to create and manage resident accounts, provide access to the App, and deliver property-related services.
With your permission, we may collect:
Location is used only to verify resident Mark In / Mark Out within the hostel's designated geofence area. The data is sent securely to Hsquare's external Hostel Management System (HMS) for attendance verification. Location data is not continuously tracked, not stored by the mobile app itself, not used for advertising or marketing, and not shared with third parties. You can disable location access at any time through your device settings.
We may collect:
This information helps us improve app performance, deliver timely notifications, and maintain security. Push notification tokens are device-specific identifiers used solely to send you relevant updates — they are not used for tracking or advertising.
When you use H Cafe food ordering, we collect:
This data is used to process your food orders, personalize meal recommendations, and generate AI-powered food suggestions tailored to your preferences. Your order history helps us suggest items you may enjoy.
We display financial information provided by your property management:
Payment data is managed by your property management system. The App displays this information for your convenience but does not directly process payments or store payment card details.
When you use the in-app support feature:
Chat data is used to provide customer support, resolve issues, and improve our support services. Conversations may be reviewed by authorized staff to ensure quality of service.
With your permission, we may collect:
Profile photos are used solely for account identification within the App. Photos are stored securely and are visible only to you and authorized property management staff.
We collect and display information related to your membership:
This information is provided by your property management and used to deliver plan-related services, display your membership benefits, and enable feature access based on your plan.
When location-based check-in is enabled:
Access records are used for safety monitoring and property management. This data is shared with authorized property staff to maintain resident safety and security.
When you submit service requests through the App:
This data is used to process and resolve your requests. Complaints and leave requests are visible to authorized property management staff responsible for handling them.
For authentication and account security:
Credentials are securely stored and encrypted. We use session tokens to maintain your login state and enforce single-device login for account security. We never store passwords in plain text.
We use your information to:
We do not sell your personal information.
The App may use trusted third-party services to operate properly, including:
These providers process data only as necessary to deliver their services and in accordance with their privacy policies. Your personal data shared with AI providers is used solely for generating recommendations and support responses — it is not used to train AI models.
We may share information only:
We do not share data for advertising purposes.
We retain personal information only as long as necessary to:
You may request deletion of your account by contacting us.
Depending on your location, you may have the right to:
To exercise these rights, contact us at the email below.
We implement reasonable administrative, technical, and security measures to protect your information.
However, no system is 100% secure.
Hsquare Connect uses location information only for resident check-in and check-out verification (Mark In / Mark Out) within Hsquare hostel premises.
The app verifies whether the resident is physically present inside the hostel's designated geofence area before allowing them to mark entry or exit. This helps ensure accurate attendance records and improves hostel security.
The actual Hostel Management System (HMS) that processes this information operates on a secure external web-based platform managed by Hsquare. The mobile app only sends the required verification data to this system.
The location information is transmitted securely to the Hsquare Hostel Management System solely for resident attendance verification and hostel access control.
Only users with a pre-registered email or an approved user record can create an account in the Hsquare Connect app. Accounts are not created openly by local users or through public self-signup. User access is first created and authorized by the property/management team, and only those approved users can complete registration and log in.
The Hsquare Living app is not intended for children under 13. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Changes will be reflected with an updated "Last Updated" date.
If you have questions about this Privacy Policy, please contact: